Privacy Policy – How pak96 Handles Your Personal Data

1. Introduction

1.1 This Privacy Policy applies to all personal data collected and processed by pak96 ("the Platform", "we", "us") in connection with the operation of pak96.net and all associated services, including the casino, sportsbook, live dealer games, account management tools, and customer support functions.

1.2 By registering an account on pak96, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you should not register an account or use pak96's services.

1.3 This policy should be read alongside pak96's Terms and Conditions, which are available at pak96.net/terms-conditions. In the event of any conflict between this policy and the Terms, the Terms shall prevail with respect to contractual matters, while this policy governs data handling practices.

1.4 pak96 processes personal data of Pakistani players and takes its data protection obligations seriously. We apply industry-standard technical and organisational measures to protect the personal data we hold and process it only for the purposes described in this policy.

2. Data Controller

2.1 pak96 acts as the data controller in respect of the personal data of registered players and website visitors. As data controller, pak96 determines the purposes and means of processing personal data collected through pak96.net and its associated services.

2.2 For all privacy-related queries, requests to exercise data subject rights, or complaints regarding pak96's data handling practices, players may contact the pak96 data team at:

Email: [email protected]
Subject Line: Privacy / Data Request
Response Time: Within five (5) business days for data subject requests

3. Categories of Personal Data We Collect

3.1 pak96 collects the following categories of personal data from registered players and, in some cases, from website visitors:

3.2 pak96 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data other than identity verification images required for KYC compliance.

4. How We Collect Personal Data

4.1 Directly from you: The majority of personal data pak96 holds is provided directly by players during registration, account verification, deposit and withdrawal processes, customer support interactions, and promotional opt-ins.

4.2 Automatically: When you access pak96.net, certain technical data is collected automatically through server logs and cookies, including your IP address, device characteristics, and pages visited. This data is used primarily for security, fraud prevention, and platform optimisation purposes.

4.3 From third parties: pak96 may receive data about players from licensed identity verification providers used for KYC purposes, payment processors confirming transaction details, and fraud detection services. Data received from third parties is handled with the same care as directly collected data.

4.4 pak96 does not purchase or obtain personal data from data brokers or marketing list providers. All player data held by pak96 relates to individuals who have directly interacted with pak96's platform.

5. Purpose and Legal Basis for Processing

5.1 pak96 processes personal data only for specific, legitimate purposes. The table below summarises the primary processing activities and the legal basis on which each relies:

5.2 Where pak96 relies on legitimate interest as a legal basis for processing, it has assessed that those interests are not overridden by the individual's privacy rights. Players may object to processing based on legitimate interest by contacting [email protected].

6. Data Sharing and Third-Party Disclosure

6.1 pak96 does not sell, rent, or trade personal data with any third party for commercial purposes. Personal data is shared only in the limited circumstances set out below:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT processing services receive necessary transaction data to facilitate deposits and withdrawals.
• Identity verification providers: Licensed KYC and AML service providers receive identity document data solely for verification purposes. These providers are contractually bound to handle data confidentially and only for the stated purpose.
• Game content providers: Licensed casino game and live dealer providers may receive your account session identifier (not your full personal data) to deliver game content and record wager outcomes.
• Fraud prevention services: Where necessary to protect the platform and its players from fraudulent activity, certain technical data (IP address, device fingerprint) may be shared with security service providers.
• Legal and regulatory authorities: pak96 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or valid legal process.
• Business transfers: In the event of a merger, acquisition, or transfer of pak96's business, player data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6.2 All third parties with whom pak96 shares personal data are required to implement appropriate technical and organisational security measures and to process the data only for the specified purpose.

7. Data Retention

7.1 pak96 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory obligations.

7.2 Active account data is retained throughout the lifecycle of a player's account. Where an account is closed — whether at the player's request, due to a breach, or by pak96 decision — the following retention periods apply:

• Identity and KYC documents: Retained for a minimum of five (5) years following account closure, in compliance with AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years following the transaction date.
• Bet and gaming history: Retained for a minimum of three (3) years following account closure.
• Support communications: Retained for two (2) years following the resolution of the relevant support query.
• Marketing data: Retained until you withdraw consent, or for twelve (12) months following account closure, whichever is sooner.

7.3 Where data is no longer required for any legitimate purpose, pak96 will securely delete or anonymise it. Anonymised data (data from which individuals cannot be identified) may be retained indefinitely for statistical and analytical purposes.

8. Cookies and Tracking Technologies

8.1 pak96.net uses cookies and similar tracking technologies to operate core platform functions, maintain your session after login, and analyse platform usage patterns. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in to your pak96 account during your visit. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Store your preferences such as language settings and previously selected game categories to improve your experience.
• Analytics cookies: Collect anonymised data about how players navigate pak96.net to help us improve platform usability. This data is aggregated and does not identify individual players.
• Security cookies: Used to detect and prevent fraudulent access attempts, multiple login failures, and suspicious session behaviour.

8.2 You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent pak96 from maintaining your login session and may render key platform features non-functional.

8.3 pak96 does not use cookies to display advertising for other businesses, nor does it permit third-party advertisers to place cookies on pak96.net.

9. Your Data Rights

9.1 As a pak96 player, you hold the following rights in respect of your personal data. Requests to exercise any of these rights should be submitted to [email protected] with the subject line "Data Rights Request":

9.2 pak96 will respond to all data rights requests within five (5) business days of receipt, confirming receipt and providing a substantive response within thirty (30) calendar days. Complex requests may require additional time, in which case pak96 will notify you of the extended timeframe.

9.3 Exercising your data rights will not result in any penalty to your pak96 account or affect your ability to continue using the platform, except where the nature of the request (such as a deletion request) requires account closure.

10. Data Security

10.1 pak96 implements a layered security architecture to protect personal data against unauthorised access, loss, alteration, or disclosure. Security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between players' devices and pak96's servers
• Hashed password storage — pak96 never stores passwords in readable form
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security assessments and vulnerability scanning of platform infrastructure
• Automated anomaly detection for suspicious account access patterns
• Two-factor authentication (2FA) available to all players for account login
• Segregated storage of KYC document data from operational account data

10.2 In the event of a data breach that poses a risk to players' rights and freedoms, pak96 will notify affected players without undue delay and take immediate remedial action to contain and assess the breach.

10.3 Players also share responsibility for account security. Keeping your pak96 login credentials confidential, using a strong unique password, and enabling 2FA are the most effective steps a player can take to protect their own account data.

11. Children and Minors

11.1 pak96's services are strictly for individuals aged 21 years and above. pak96 does not knowingly collect personal data from individuals under the age of 21.

11.2 If pak96 discovers that personal data has been collected from a player who was under 21 at the time of registration, that account will be immediately closed, all data will be deleted (subject to any legal retention obligations), and any deposits will be returned to the payment source.

11.3 If you have reason to believe that a minor has registered on pak96, please contact [email protected] immediately with relevant details.

12. Marketing Communications

12.1 pak96 may send marketing communications — including promotional offers, bonus notifications, and platform updates — to players who have consented to receive such communications. Consent is obtained during the registration process and is optional.

12.2 Players who have opted in to marketing communications may withdraw their consent at any time by contacting [email protected] or by updating their communication preferences from their account settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

12.3 pak96 does not send unsolicited marketing communications to individuals who have not opted in, and does not use personal data to build marketing profiles for sale to or use by third parties.

12.4 Transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC requests — are not marketing communications and will continue to be sent regardless of marketing consent status, as they are necessary for the operation of your account.

13. Third-Party Links and Integrations

13.1 pak96.net may contain links to third-party services, including payment processors and game content providers. This Privacy Policy applies only to pak96's own data processing activities. pak96 is not responsible for the privacy practices of third-party services, and players should review the relevant third-party privacy policies before providing personal data to those services.

13.2 Game content delivered within pak96's platform by licensed providers operates within pak96's session environment. While providers may receive session data to deliver game outcomes, they do not receive your full personal profile unless separately disclosed in this policy.

14. Changes to This Privacy Policy

14.1 pak96 reserves the right to update this Privacy Policy at any time. Significant changes will be communicated to registered players via their registered mobile number or email address, with a clear summary of what has changed and the new effective date.

14.2 Minor or clarificatory changes may be made without individual notification, but the updated policy will always be available at pak96.net/privacy-policy with the revised effective date displayed.

14.3 Continued use of pak96's services following the publication of a revised Privacy Policy constitutes acceptance of the revised terms. If you object to any changes, you should stop using pak96's services and may close your account in accordance with pak96's Terms and Conditions.

15. Privacy Enquiries and Contact

15.1 For any questions regarding this Privacy Policy, how pak96 handles your personal data, or to exercise any of your data rights, please contact pak96 using the details below:

Email: [email protected]
Subject Line: Privacy Policy / Data Request
Availability: 24 hours a day, 7 days a week
Response Time: Acknowledgement within 24 hours; substantive response within 5 business days

15.2 For responsible gaming support, data deletion requests related to self-exclusion, or concerns about underage access, please also visit pak96.net/responsible-gaming.